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Guarantee conditions

Guarantee conditions of MAF Service GmbH

MAF Service GmbH grants a dealer warranty of two years for the products it sells, subject to the conditions described here, calculated from the date of purchase (the date of the purchase contract is decisive) of the product by the Buyer. The dealer warranty begins with the arrival of the goods at the Buyer’s premises. The dealer warranty refers to the freedom of the respective product from defects, including functionality, material or production defects.

If defects within the meaning of § 434 BGB (German Civil Code) occur within this period, MAF Service GmbH will, at its own discretion, either replace the product or repair it using equivalent new or renewed spare parts. It shall not be considered a defect of the kind provided for herein if the product does not comply with applicable national or local technical or safety requirements of a country other than the country for which the product was originally designed and manufactured.

In the event of a justified warranty claim, the product will be returned freight prepaid and the buyer will be reimbursed for the cost of returning the product, excluding costs for additional freight services such as island surcharge or cash on delivery. The warranty does not include the reimbursement of any expenses incurred in vain for the installation or removal of car parts.

The guarantee is excluded if the defect is due to improper use, force majeure or an accident. Furthermore, the guarantee does not cover defects in wearing parts that are due to normal wear and tear. The warranty entitlement expires if the product has been repaired or opened by a workshop or by the customer himself. A warranty claim is only valid if the seal is undamaged and complete.

In case of warranty
If you want to make a complaint about an item, please send us an email in advance with the invoice number, a copy of your vehicle registration document and the diagnostic report of the garage. Without these documents your complaint cannot be processed.
Our address: MAF Service GmbH, Kreuzbergstr. 37/38, 10965 Berlin
This dealer warranty does not limit your legal rights (i.e. “liability for defects”). In addition to the legally existing warranty, you will also receive this warranty (dealer warranty) from MAF Service GmbH. The dealer warranty therefore does not violate your legal rights, but rather extends your legal position.

Our team will be happy to answer any questions.